As we reach mid-2017, we’ve introduced an array of new features and updates that aim to improve your experience with Sapaad, as well as your customers’ experience with your business.

In case you missed it, here’s what’s new:

Scheduled Discounts

With Sapaad’s all-new, super flexible discount scheduler, you can easily set your discounts to be active at specific times such as weekly, within a specific date or time range, or a combination of both. For e.g. You might want to offer a Happy Hour discount every Friday afternoon or run a lunch-hour discount on weekdays.

You can set up the scheduler when creating a new discount or editing an existing one under Setup > Location Setup > Surcharges and Discounts. Sapaad automatically displays the discount right on schedule! Learn more.

New ‘Pick Up’ option in Online Ordering

Your customer places an order on your website but wants to pick it up at the restaurant? Now they can easily opt to do so.

When placing the order online, the customer can select a “Pick up from the restaurant” option and select the branch which they would like to pick it up from. The order then shows up under Delivery Manager > Home Deliveries > Take Away Orders on your POS.

Stock Take Enhancements

We’ve updated the Stock Takes section under Inventory and the Stock Takes Report on your dashboard for enhanced simplicity and clarity. Stock Takes now have a single date attributed to them (the date the stock take was submitted for review) instead of a ‘start’ and ‘end’ date. This change now facilitates you to take partial stock counts at frequent intervals and total stock takes at larger intervals. (For e.g. You may do daily stock takes of your key items, and monthly stock takes of your total inventory.)

A new column ‘Unit Name’ in the Stock Takes Report and under Inventory > Stock Takes lets you quickly identify the measurement unit corresponding to an inventory item.

We’ve also simplified the way the final Stock Take report appears: you will now see details of closing stock, closing stock value, counted stock and counted stock value.

Additional Updates

a. We’ve introduced a new filter dropdown in the Total Sales Report called ‘Payment’. You can now narrow down your sales searches by payment types to quickly get a day-by-day breakdown of your revenue for a particular payment type — great for analysis and reconciliation.

b. A reprinted bill will now have “Duplicate” mentioned on the top to distinguish it from the original invoice.

c. If you’re using Sapaad’s Loyalty Module, your customers now earn Loyalty on priced modifiers of your menu items.

We’ve got more exciting stuff coming and can’t wait to share it!

Be sure to keep checking back our blog, and follow us on Facebook and Twitter.

Not using Sapaad yet?

You’ve heard great things about cloud-based solutions for running a restaurant; you know the benefits — cost, infrastructure, usability, security, ease of adoption, and more. But you’re still hesitant to make the switch because you’re not entirely certain about this new technology.

If that’s you, then we’re here to help. In this post, we’re going to highlight the top 5 benefits of going Cloud!

#5 Zero Maintenence.

Traditional POS systems require ongoing software upgrades and security updates to be installed manually on-location. Plus, maintaining premise-based local servers come with a huge price.

In cloud POS systems, all ongoing updates to the software are online, instantaneous and free, and are done by the software provider, who also continuously maintain the software and its infrastructure. In other words, you don’t have to worry about maintenance at all!

#4 Connect with any device.

Cloud POS systems can be accessed across multiple devices – be it laptops, tablets or even mobile phones. Just like how you can access your email on your computer or phone, you can access your restaurant dashboard on any device.

Traditional POS systems require your physical presence at the restaurant to monitor business, but with cloud POS systems, you can easily analyze sales trends and reports in real-time. Anytime, anywhere.

#3 Your restaurant data is secure.

In traditional POS systems, data is stored in premise-based local servers that are dedicated solely to your business. These dedicated servers come with a high infrastructure cost as well as the risk of data loss in case of a security breach or damage at your location.

In cloud POS systems, data is stored in the “cloud” hosted by secure and reliable global cloud computing service providers like Amazon (AWS), Google and Microsoft. These platforms apply security best practices and controls, and redundancy and availability at every stage that protect users from security threats and data loss. So restaurateurs can focus on what really matters – growing their business.

#2 Scaling your business is super easy.

Cloud POS systems work great for business models of myriad scales and sizes – from cafeterias and QSRs, to kiosks and food trucks, to multi-brand and multi-franchise restaurants.

The great thing about having your IT on the cloud is that you can grow your business with ease. With just a few clicks, you can add a new location, replicate your menu, your inventory details and more. Cloud POS systems offer a consistency across all your brands that is unmatched in traditional POS systems. You can scale across the country and still manage all your brands and outlets from a single administration. And unlike in the case of traditional POS systems, there’s no scaling of infrastructure, in turn, no hefty investment.

#1 Cloud POS systems are affordable.

Traditional POS systems require a huge investment in proprietary software and hardware, servers, as well as costs for setup, software licenses, and ongoing maintenance and upgrades.

Cloud POS systems, on the other hand, are usually subscription based and thus reduce costs by offering a monthly subscription model with practically no upfront investment. They work great on any web-based devices and do not require proprietary hardware. Plus, set up is quick and easy and all updates to the software are online, instantaneous and free of cost. The bottom line: your cloud POS becomes part of your operational costs without having to invest a massive capital expenditure.

Not using Sapaad yet?

This August, we’ve introduced even more enhancements to improve your experience with Sapaad and your customers’ experience with your business.

In case you missed it, here are a few highlights from our August updates.

Enhanced Delivery Assistant

We’ve launched our new and improved Delivery Assistant, rewritten from the ground up for improved performance and usability for your delivery team.

Improved Wastage Cost Report

To provide a granular level of detail on your wastage costs, we’ve introduced new columns to the Wastage Cost Report: “Wastage at POS”, “Wastage through Issue” and “Wastage through Stock Adjustment”. This is a complete breakdown of your wastage by wastage scenario. You can now also view this report by quantity or by value with the new filter, and view the breakdown of your total wastage cost by wastage scenario.

Improved Stock On Hand Report

When filtering your Stock on Hand Report by a category, you can now view the total stock value of that category alone; great for knowing the value of your stock at a glance for a single category of raw materials or finished goods.

Scheduled Orders in Total Orders Report

You can now easily identify your Scheduled Orders on your dashboard’s Total Orders Report. All Future Orders are indicated with an icon, and the order details include when the order was originally scheduled.

Improved accuracy of inventory consumption for Scheduled Orders

The inventory consumption of Scheduled Orders has been improved for accuracy; inventory consumption of items in the order now occur on the scheduled date.

We’ve got more exciting stuff coming and can’t wait to share it!

Be sure to keep checking back our blog, and follow us on Facebook and Twitter.

Not using Sapaad yet?

Having a robust, user-friendly and reliable POS technology partner will help you manage your restaurant, track sales and staff performance, make sure your customers are happy, and ensure consistent business growth.

The right POS system will automate your operational processes and provide live insights into your sales and profitability, which will improve your overall efficiency and help you keep your customers coming back.

Here are 8 must-have features to prioritize when looking for a POS system for your restaurant.

8. Support

Exceptional customer support is critical to ensuring a smooth transition to your new POS system. Your POS provider should be able to deliver 24/7 hands-on support throughout the installation phase.

You should be able to enjoy 24/7 ongoing support to help resolve any issue as quickly as possible. Plus, unlimited refreshers and training are a great way to help you get the best out of your POS experience.

7. Easy Menu Management

Set menu, build-your-own, or even multi-lingual — no matter how complex your menu is, it’s important that your restaurant POS makes menu management and order taking a delight.

You should be able to update your menu in real-time, easily add customer requests and preferences to orders with customizations like “extra cheese” or “less spicy” to your kitchen, and if you frequently run special promotions at your restaurant, discount configuration should be a breeze. In addition, your POS should support multiple payment types including cash, card, vouchers and gift cards.

Got more than one outlet? The right POS should give you the ability to replicate your menu, customize location-wise pricing and take orders for any of your outlets all from a central administration.

6. Tablet-friendly Order-taking

Having your staff spend more time interacting with your customers and less time jotting stuff down on paper makes a big difference in your customers’ experience.

A great way to achieve this is to have your waiters take orders, process payments and complete transactions directly on tablets. That way, they spend less time making their way back and forth to the kitchen and more time engaging your guests. Plus, you’ll be able to serve more guests in a shorter time for overall better customer satisfaction.

5. User Access Control

It’s essential to be able to customize access rights and permissions to your system in order to secure your business.

You should be able to easily set configurations in your POS system that allow your staff to access data and perform tasks that only you approve of. For instance, you should be able to permit your cashiers to perform order transactions like create, modify and cancel orders, however, restrict their access to your business reports. That way, you don’t need to be onsite managing your operations nor worry about the security of your data.

4. Home Delivery Management

Customers love it when a restaurant makes calling for home delivery orders quick and easy.

A CRM (customer relationship management) powering your order-taking system and integrated with your POS not only simplifies phone order management but also helps boost your customer engagement. You should be able to take phone orders at each of your outlets or set up a central call center to do the job centrally for all your outlets. An integrated caller ID will prompt customer information of incoming calls on your system which helps your staff engage smartly with the customer.

3. CRM

With an inbuilt Customer Relationship Manager (CRM), you’ll have access to a wealth of customer information at your fingertips. Take your customer engagement to the next level.

You can build a comprehensive customer database with information like customer notes, order history, favorites, multiple addresses and more. So when a customer calls, your staff are equipped with valuable insights to quicken and personalize communication with your customers.

2. Delivery Order Tracking

Keeping your home delivery customers waiting too long for their food leads to frustration, lost business and a negative reputation for your restaurant.

Your POS should give you the ability to track your entire delivery cycle in real-time – right from when your customer places the order to when it is delivered to them. This way you can monitor your order preparation and delivery time, assess driver performance, identify loopholes in your operations in order to minimize customer waiting time and maximize delivery efficiency.

1. LIVE Dashboard & Multi-dimensional Reporting

A restaurant owner has to be in control of the quality of their operations at all times.

Having access to real-time updates on your restaurant performance anytime, anywhere, gives you visibility into several aspects of your business. You can analyze your sales trends, assess staff performance, compare data over time, make informed business decisions and curate customer lists to build powerful targeted marketing campaigns.

Not using Sapaad yet?

The month of May introduced lots of exciting enhancements to Sapaad, including the ability to customize address labels in CRM, an improved usability of payment processes, an easier-than-ever flow when reviewing Stock Takes, and much more!

In case you missed it, here’s a complete round-up of our recent improvements and fixes.

1. Custom CRM Address Labels

You can now customize the way you capture your customer’s addresses so that it’s better suited to your country, region and location. You’ll find a new section under Setup > Global Settings called “CRM Address Labels”. Simply override the default labels and the new labels will immediately reflect in your CRM “New Customer” and “Edit Customer Address” screens. For e.g. You might want to change “Street” to “Zone” to reflect your country’s geographic address system. This will also reflect in Sapaad’s Online Ordering module if you’re using it.

2. Enhanced Payment Processes

In our effort to simply and improve your Sapaad’s user experience, we’ve improved the usability of how the payment process works in Sapaad when billing your customers.

We’ve made the way you select the payment method incredibly easier for both touch screen and desktop users. You can also customize payment types with clearly identifiable icons by selecting from a list of beautiful default icons. You can do this either when creating a new payment type or editing an existing one. Now when settling an order, all your Payment Types configured in Sapaad are displayed as beautiful buttons making payments quicker and easier than ever! You can also order your payment methods any way you like so that they’re displayed in the order of your preference. Visit Setup > Global Settings > Payment Types to do this.

3. Order Notes on Delivery Assistant

Order Notes will now be displayed on the Delivery Assistant. Now along with the order number and customer’s address, drivers have a quick at-a-glance view of any special requests or modifications to the order.

4. Updated Nomenclature

We’ve updated the term “Number of Persons” to “Number of Covers” throughout Sapaad for enhanced in-app consistency and to more accurately represent this aspect of the Dine-In module.

5. Improved Clarity of Order History

When viewing the Status History of a closed order, we’ve updated the order history details to provide a clearer and more granular representation of the order’s history. You will see new statuses such as “modified”, “updated”, and “reprinted” that reflect the activities of users.

6. Delivery Manager Update

Future Orders listed in the Delivery Manager now also display the customer’s name along with the order details.

7. New ‘Payment Received By’ filter

We’ve introduced a new filter dropdown in the Total Orders Report called “Received By”. You can now filter orders by staff who have received payments. Also, we’ve renamed the existing dropdown button “Staff” to “Order Taken By” to more clearly represent this feature.

8. Auto-notification when you’re running out of SMS

If you’re using Sapaad’s SMS Module, the administrator of your account will be notified by email when you’ve reached the limit of your current SMS Plan.

Additionally, when sending SMS from the Top Customers Report, Inactive Customers Report and the Open Send field, you will be informed if you’ve reached or crossed the limit of your current SMS plan.

9. PDA Improvement

In PDA, we’ve disabled the “Add Item” button after a single click to prevent accidentally clicking the button multiple times.

10. CRM Update

If you are not using Sapaad’s Loyalty program, you can now update the primary telephone number of your customers in CRM.

11. Capture Reference Code option disabled for payment type Loyalty

For Loyalty under Payment Types, we’ve made the Capture Reference Code option N/A by default as reference codes are irrelevant to Loyalty.

12. Inventory Enhancements

a. Reviewing stock takes is now easier than ever! When submitting a Stock Take for review, Sapaad now filters your list of inventory items and only displays the items that were part of the stock take i.e. the items for which the stock was counted.

b. We’ve moved the “Stock On Hand Now” widget on your dashboard to a new default location; you’ll notice this widget at the top left of your dashboard’s inventory section.

c. The email field when adding or editing Suppliers under Inventory Setup is now limited to 250 characters.

13. Access Control Improvements

In our effort to simplify and improve access rights and permissions and secure your business, we’ve improved the access control process for Order Transactions. There is now a new access permission (found in Setup > Staff) called “Modify Completed Orders”.

Using this permission, you can control staff permissions in a more granular manner, restricting their access to modify ‘closed’ bills in a more secure way. Only if a staff member is given the permission to ‘modify closed orders’ can he or she open past orders. (Note: This is separate from the ability for waiters to update orders at the table, which is covered by the “Create & Update Order” permission.)

14. In-app Help Widget

We’ve introduced a new Help widget in Sapaad. You’ll notice a “?” icon at the bottom right of your screen. If you have a general question about using Sapaad, you can simply click this icon and browse our Knowledge Base for walk-throughs on Sapaad’s features and answers to frequently asked questions.

15. Additional Fixes & Improvements

+ We’ve fixed a bug that prevented the POS order-taking screen from loading correctly if there was a “forward slash” special character in any of the menu items.

+ On the Dine-In order-taking screen, clicking “Print Bill” disables the order “Discount” button. This has been fixed.

+ Online orders will not show on the dispatch screen if the ‘Show Delivery Orders in the Dispatch Screen’ option is disabled.

+ When an item added to the PDA has a mandatory modifier, the “Update” button now remains enabled even after the mandatory modifier has been selected.

+ Call center delivery orders and take away orders placed when the Delivery Manager was disabled incorrectly recorded double payments. This issue has been resolved.

+ Take away orders that are scheduled for a later time during that particular day are now correctly listed under Future Orders and not Take Away Orders in your Delivery Manager.

+ We’ve fixed a bug that duplicated payments for orders on the Delivery Assistant.

+ Logging in using a swipe card now correctly takes you to the swipe screen page after logging out.

+ We’ve fixed a bug in the Total Orders Report that incorrectly recorded payments of online orders as null values, only in the case when Delivery Manager was disabled.

+ In a particular scenario, there was a discrepancy in the date and time displayed on the Total Orders Report when exported to CSV. This has been resolved.

+ The Theoretical Stock Report now correctly exports the report when viewed “By Quantity” or “By Value” respectively.

+ We’ve fixed a bug in Loyalty that incorrectly allowed redemptions that were more than the Maximum Redeem Value i.e. more than the maximum Loyalty a customer can redeem in a single transaction.

+ UI fix in the Business Summary.

Having a robust, user-friendly and reliable POS technology partner is key to helping you manage your restaurant, track sales and staff performance, make sure your customers are happy, and ensure consistent business growth.

The right POS system will automate your operational processes and provide live insights into your sales and profitability, which will not only improve your overall efficiency but also help you keep your customers coming back.

Here are 14 must-have features to prioritize when choosing the right POS system for your restaurant.

14. Support

Exceptional customer support is critical to ensuring a smooth transition to your new POS system. Your POS provider should be able to deliver 24/7 hands-on support throughout your installation phase.

Once you go live, you should be able to enjoy 24/7 ongoing support to help resolve any issue as quickly as possible. Plus, unlimited refreshers and training are a great way to help you get the best out of your POS experience.

13. Budget

When determining the budget for your POS system, you need to take into account several factors including the number of outlets, users, customers in your database, and additional modules you’d like to opt for.

For a cloud-based POS system, prices are based on a monthly subscription model with practically no upfront investment, so you simply pay as you go. This makes it far less expensive than traditional POS systems which involve high ownership costs like software licenses, proprietary hardware and servers, and ongoing maintenance and upgrades.

12. Hardware

Your hardware requirement would depend on the size of your business and the capabilities you require. POS systems that run on the cloud are device agnostic, which means, they are compatible with any web-enabled device – be it laptops, tablets or even mobile phones. Unlike traditional POS systems that only work with specific proprietary hardware and come with huge ownership costs.

You can consider using your existing PC or laptop to run your operations, along with additional accessories like cash drawers, receipt printers, a kitchen display screen, and so on. All you need is an internet connection and a browser like Google Chrome or Mozilla Firefox to get up and running.

11. Integrated Loyalty Program

Loyalty programs are a great way to reward your most-frequent customers and keep them coming back.

A POS with an integrated loyalty module not only makes it super easy to run a fun, business-boosting loyalty program at your restaurant but also helps you monitor how your loyalty program is affecting sales, keep track of your most loyal customers and their loyalty transactions.

10. Digital Communication

In today’s competitive restaurant industry, it is super important to stay connected with your customers. And notifying your customers of their delivery order status in real-time, keeping them up-to-date on their loyalty transactions by SMS or email, carrying out SMS marketing to carefully-targeted lists of customers based on reports directly from your POS are a few great ways to do so. The right POS should allow all that and more.

9. Tablet-friendly Order-taking

Having your staff spend more time interacting with your customers and less time jotting stuff down on paper makes a big difference in your customers’ experience.

A great way to achieve this is to have your waiters take orders, process payments and complete transactions directly on tablets. That way, they spend less time making their way back and forth to the kitchen and more time engaging your guests. Plus, you’ll be able to serve more guests in a shorter time for overall better customer satisfaction.

8. Multiple Order-taking Channels

Your POS should support multiple order-taking platforms to generate multiple revenue channels for your business while providing an awesome ordering experience for your customers. It should support walk-in, dine-in, takeaway and home delivery orders, as well as provide an integrated online ordering solution to make ordering on the web and mobile instantaneous and fun.

7. Easy Setup and Management

Set menu, build-your-own, or even multi-lingual — no matter how complex your menu is, it’s important that your restaurant POS makes setting up and managing your menu, as well as your locations and staff a delight.

You should be able to update your menu in real-time, easily add customer requests and preferences to orders with customizations like “extra cheese” or “less spicy”, and if you frequently run special promotions at your restaurant, discount configuration should be a breeze. In addition, your POS should support multiple payment types including cash, card, vouchers and gift cards.

Got more than one outlet? The right POS should give you the ability to replicate your menu, customize location-wise pricing and take orders for any of your outlets all from a central administration.

6. User Access Control

It’s essential to be able to customize access rights and permissions to your system in order to secure your business.

You should be able to easily set configurations in your POS system that allow your staff to access data and perform tasks that only you approve of. For instance, you should be able to permit your cashiers to perform order transactions like create and update orders, however, restrict their access to modify completed orders. That way, you don’t need to be onsite managing your operations nor worry about the security of your data.

5. Home Delivery Management

Customers love it when a restaurant makes ordering-in quick and easy.

A CRM (Customer Relationship Management) system powering your order-taking and integrated with your POS not only simplifies phone order management but also helps boost your customer engagement. You should be able to take phone orders at each of your outlets or set up a central call center to do the job centrally for all your outlets with incredible ease. An integrated caller ID will prompt customer information of incoming calls on your system which helps your staff engage smartly with the customer.

4. CRM

With an inbuilt CRM (Customer Relationship Management) system, you’ll have access to a wealth of customer information at your fingertips; everything you need to take customer engagement to the next level.

You can build a comprehensive customer database with information like customer notes, order history, favorites, multiple addresses and more. So when a customer calls, your staff are equipped with valuable insights to quicken and personalize communication with your customers.

3. Delivery Order Tracking

Keeping your home delivery customers waiting too long for their food leads to frustration, lost business and a negative reputation for your restaurant.

Your POS should give you the ability to track your entire delivery cycle in real-time – right from when your customer places the order to when it is delivered to them. That way you can monitor your order preparation and delivery time, assess driver performance, identify loopholes in your operations in order to minimize customer waiting time and maximize delivery efficiency.

2. Inventory & Food Costing

Knowing your food costs and having complete visibility into your inventory is the key to keeping your business profitable.

The right POS should give you the ability to configure ingredients, finished goods and recipes with visibility into the real-time effect of ingredients on the cost of your menu items.

Your POS should simplify complex inventory processes by allowing you to raise purchase orders directly to suppliers and receive goods against them with incredible ease, do quick and easy transfers of stock between your locations, perform stock takes directly into the system, and effectively manage your wastage. With powerful inventory reporting, you can monitor your stock status at any time knowing that it’s always up to date.

1. LIVE Dashboard & Multi-dimensional Reporting

As a restaurant owner, you have to be in control of the quality of your operations at all times.

Having access to real-time updates on your restaurant performance anytime, anywhere, gives you visibility into several aspects of your business. You can analyze your sales trends, assess staff performance, compare data over time, make informed business decisions and curate customer lists to build powerful targeted marketing campaigns to boost your business.

Not using Sapaad yet?

Our world-class POS interface
just got better!

We’ve updated Sapaad’s order-taking experience for improved usability, readability, responsiveness, and performance!

Better, Faster, Smarter!

Enhanced Usability

We’ve revamped the POS interface with visually tactile buttons that have smarter responsiveness. The updated POS interface automatically adjusts to your screen size to display even more items, taking advantage of modern hi-res screens.

Simplified Payments

We’ve simplified the payment interface. All your Payment Types configured in Sapaad are now displayed as beautiful buttons in a touch-friendly pop-up, making recording payments quicker and easier than ever!

Improved Readability

Sapaad now uses improved fonts that are optimized for your system be it Windows, Mac or Linux. You’ll enjoy swifter rendering times and overall improved readability.

Increased Performance

We’ve gone under the hood and optimized the engine powering the interface for a 2.5x improvement in performance! Now serve your customers even faster.

Not using Sapaad yet?

We’ve introduced an array of enhancements to improve your experience with Sapaad and your customers’ experience with your business.

In case you missed it, here are a few highlights from our October updates.

An all-improved POS experience – Faster, smarter, better order-taking

We’ve updated Sapaad’s order-taking experience for improved usability, readability, responsiveness, and performance! Find out more.

Enhanced Total Sales Report

We’ve introduced new data — ‘Avg Per cover’ — when viewing Dine-In orders in the Total Sales Report. Now instantly get visibility into the average sales per Dine-In customer at your restaurant. Compare average per cover sales over time, discover sales trends and make informed business decisions.

Text alignment in Invoice Templates

When customizing an Invoice Template with a header or footer, you can now specify text alignment with the new alignment buttons on the content editor toolbar.

General Updates

a. When adding a new staff or editing an existing one, the ‘Assign To’ dropdown now displays all locations irrespective of type, be it Sales, Stock, or Sales and Stock.

b. When creating a Staff Role or editing an existing one under Setup > Staff, it is now mandatory to select at least one Access Right & Permission for the role. This gracefully prevents error-ing out when users with that staff role log in to Sapaad.

c. Customer Notes in CRM can now be deleted.

d. We’ve disabled the ability to edit the Measurement Unit and Purchasing Details fields when editing an already created Ingredient or Finished Good. This will eliminate human error and prevent discrepancies.

e. When updating the cost per unit while receiving a Purchase Order or Stock Receipt, the Supplier Price remains unchanged.

f. An Ingredient or Finished Good, if part of a consignment or Stock Take in progress, for e.g. a Purchase Order in transit or a Stock Take under review or unreconciled, cannot be deleted.

g. When exporting reports, we’ve improved the ‘export’ behavior so that duplicate reports are not inadvertently exported.

h. When applying a value discount to an order, if the discount value is greater than the total amount of the order, Sapaad detects and disallows it.

i. For improved menu performance, when uploading an image for your menu items, Sapaad now gracefully warns you if your image size is larger than 1 MB.

j. The POS screen, in particular, the discount panel for orders and items, are now fully cached, resulting in a large performance boost and resource saving. The POS, in general, should load 10-15% faster.

k. The Business Summary on your dashboard has now been optimized for performance boosts and resource saving.

l. The Menu Setup screen has also been optimized for improved performance.

We’ve got more exciting stuff coming and can’t wait to share it!

Be sure to keep checking back our blog, and follow us on Facebook and Twitter.

Not using Sapaad yet?

We’ve introduced an array of enhancements to improve your experience with Sapaad and your customers’ experience with your business.

In case you missed it, here are a few highlights from our November updates.

Enhanced Offline Mode Experience

We’ve improved the total Offline Mode experience to make it more robust and fail-safe. Using an improved network activity detector, Sapaad instantly detects any loss in internet connectivity even if the user has not refreshed the page and switches to Offline Mode.

Improved usability for Setup > Global Settings

We’ve redesigned the sections under Setup > Global Settings > Others for improved clarity. These sections have not only been rearranged for improved clarity but now also includes informative help text that educates users on the context of the features.

Keyboard Shortcuts

We’ve rolled out keyboard shortcuts to quicken order-taking if you’re using a keyboard. Try ’em out:

Walk-In
F4 – Place Order
esc – Cancel Payment Screen

Dine-In
F7 – Place Order, Update Order
F8 – Print Bill
F4 – Pay Now
esc – Cancel Payment Screen

CRM
F4 – Place Order
esc – Cancel Order Confirmation Screen

General Updates

a. The New Customers Report, when exported to CSV, now includes a column for the customers’ Alternate Telephone Number.

b. We’ve enabled the ability to update Purchasing Details for Ingredients and Finished Goods, however, updating the Measurement Unit continues to remain disabled in our effort to prevent discrepancies that would affect the cost per unit and cost of goods sold.

c. We’ve resolved an issue when viewing the Token Screen and Dispatch Screen on an iPad respectively for a rare scenario.

d. When reprinting a bill for a Dine-In order, “Duplicate” is now displayed in the header.

e. Sapaad detects and disallows invalid characters in the Delivery Area field when creating new delivery areas while taking orders.

f. The tax calculation issue while applying an Item Discount has been resolved.

g. The error while scanning Mandatory Modifiers with a barcode scanner has been fixed.

We’ve got more exciting stuff coming and can’t wait to share it!

Be sure to keep checking back our blog, and follow us on Facebook and Twitter.

Not using Sapaad yet?

Sapaad makes setting up VAT super easy. Our powerful, in-built tax management feature makes enabling VAT at your restaurant incredibly easy and stress-free! You’ll be up and running in minutes.

Two steps and you’re done!

	Set up VAT Go to Setup > Location Setup > Tax Rates, create a new tax rate called ‘VAT’ with 5% as the rate, and apply it to all the items in your menu.
	Start Selling! Once you’ve set up VAT and updated your menu prices — you can have them either inclusive or exclusive of the VAT component — you’re ready for business!

Exclusive or inclusive tax?
We’ve got you covered!

Want your menu prices to be inclusive of VAT? In Sapaad, you can set up inclusive or exclusive taxes depending on whether your menu prices are displayed including or excluding tax respectively. Simply visit Setup > Global Settings > Tax to switch between the two.

Sapaad’s advanced tax feature also includes tax on surcharges, tax compliant invoices, and powerful tax reporting.

We’ve had a great start to 2018 here at Sapaad. This January, we’ve introduced an array of enhancements to improve your experience with Sapaad and your customers’ experience with your business.

In case you missed it, here are a few highlights from our January updates.

Tax Updates & Enhancements

1. Tax Reporting
a. We’ve updated the “Revenues” and “Tax” sections of the business summary report to give you an improved high-level summary of the effect of your total tax on your net sales, as well as a breakdown of your taxes with just a single glance, irrespective of whether your menu prices are displayed including or excluding tax respectively.

b. Tax is accounted for in the Total Surcharges Report under the new column “Tax”.

c. For businesses with inclusive tax, the Top Selling Items, Top Grossing Items and Top Profitable Items reports have a new column “Total Amount Excluding Tax” based on which profitability is calculated.

2. Invoice Templates enhanced for better clarity in case of inclusive tax
The invoice template in Sapaad for businesses with inclusive tax has been updated to include a breakdown of the total amount before tax, the amount of tax charged and the total.

3. TRN in Purchase Orders
When raising a Purchase Order, the email to the supplier now also includes the TRN number.

Additional Updates

1. The print header font size in POWA has been fixed.

2. We’ve improved the usability when you upgrade your Sapaad subscription. You can now review upgrade details before confirming.

3. We’ve fixed a minor glitch under Customer Insights in CRM for a rare scenario.

4. The numeric text alignment issue in the Inactive Customers Report has been fixed.

5. In the Theoretical Stock Report, when viewing inventory history, if the View More button is double-clicked, the inventory transactions duplicate. This has been resolved.

6. The item name field in Menu Setup now has a maximum character limit of 200 characters.

7. We’ve resolved an issue when exporting the Top Selling Items and Top Grossing Items reports to CSV.

8. A discrepancy in the sub total and total for a rare case has been fixed.

9. A display issue of combos on the dispatch screen for a particular scenario is fixed.

10. In PDA, a discrepancy in the total caused due to item level discount is resolved.

11. Additional stability and performance enhancements.

We’ve got more exciting stuff coming and can’t wait to share it!

Be sure to keep checking back our blog, and follow us on Facebook and Twitter.

Not using Sapaad yet?

Simple Café specializes in vegan and gluten-free fare and personalized meal plans and nutrition services. Founded by Nicola Cooper, this concept stemmed from Nicola’s own journey to healthy living. It is now a thriving community café advocating the importance of a nutritionally-sound lifestyle.

In conversation with the founder, Nicola Cooper.

The team at Simple Café

What is Simple Café all about and how did it start?

Simple Café started small by us wanting to get healthy ourselves. Our friends and families noticed the benefits of our new healthy lifestyle and asked us to help them out. We are a team of nutritionists and dieticians, so everything on our menu is nutritionally designed. We specialize in healthy snacks, salads, juices, smoothies, protein shakes and natural electrolyte enhancers.

We provide consultation, bespoke meal plans and conduct workshops. Most people shy away from doing a meal plan as there are several misconceptions about it. We aim to educate people on maintaining a nutritionally-analysed diet that helps fuel their health goals in a safe and effective way.

How did you learn about Sapaad and what has been your experience?

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh.

Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

What’s the one piece of advice you would give to aspiring restaurateurs?

Be prepared to work hard and love what you do! Most importantly, hire employees that care. It reflects in the food and customer satisfaction and brand loyalty.

What are the must-haves at Simple Café?

I reckon our must-haves are the Go Bananas Protein Shake, Cacao Lullabye Smoothie, and Bean Burrito.

Get your healthy fix; visit www.simplecafe.ae

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Discover What’s New

Thank you for joining Sapaad at the Xero Roadshow Asia in November 2018 in Singapore! Xero welcomed more than 1,600 accountants and bookkeepers from 23 countries across Asia. This event drew around 1,000 attendees in Singapore.

Like Sapaad, Xero is cloud-based and manages business end-to-end accounting needs. Integrating Sapaad with Xero gives restaurants the ability to automate the daily sync of their sales data, manage back-office accounting with incredible ease, save time, improve accuracy, and get a better overview of their finances.

The Xero Roadshow discussed key topics including the challenges of cloud adoption, improving access to working capital and how they can help their partners move into app advisory. The Sapaad team engaged with a number of interesting experts in the field of accounting and demonstrated how Sapaad’s integration with Xero is a total business solution for restaurants.

Go to https:///try-sapaad/ to get a free 14-day trial and explore how Sapaad can streamline your restaurant’s operations with seamless integration with Xero.

Riyadh, Saudi Arabia hosted one of the biggest HORECA events in the region on November 27th-29th, 2018, and Sapaad was thrilled to be a part of it.

The eighth edition of Saudi HORECA showcased the latest culinary concepts, and hospitality and F&B trends. It also featured the first Saudi barista competition with a panel of international judges. With over 200 exhibitors and 23,000 visitors, Sapaad was delighted to connect and network with restaurateurs and hospitality experts in the industry.

A few takeaways from Saudi HORECA 2018:

1. Technology is the future of the hospitality and F&B industry. Restaurants need to embrace the latest advances in technology to stand out.
2. Food trucks and pop-up restaurants are an emerging and successful business model in Saudi Arabia. It is crucial to keep an eye out for these restaurant trends.
3. With technology on the rise, people want access to on-demand food. Busy lifestyles and the ease of access to technology gave rise to online food delivery options. Point-of-sale (POS) systems integrated with an online ordering channel and local food aggregators are key to a restaurant’s success.

Be sure to visit Sapaad at Saudi HORECA next year to learn about the latest innovations in restaurant management and the hospitality industry.

You can also find out how Sapaad helps streamline your business’s operations by getting a free 14-day trial at https:///try-sapaad/

Sapaad spent an amazing three days at the seventh edition of HORECA Kuwait held between 14th to 16th January 2019 at the Kuwait International Fair. With 90 exhibitors and more than 7,000 visitors, Sapaad had the opportunity showcase and explore the innovative trends in the restaurant industry.

HORECA Kuwait hosted several shows including the annual Hospitality Salon Culinaire which gathered an international panel of renowned celebrity chefs, as well as live cooking competitions and a variety of food displays that had more than 300 chefs in competition. It also included the Hospitality Forum featuring hospitality and F&b experts who shared their insights on the restaurant industry.

Missed us this year? Catch us at HORECA Kuwait next year!

Go to https:///try-sapaad/ to get a free 14-day trial and explore how Sapaad can simply and streamline your restaurant’s operations.